Live Chat: Introducing New Ways to Connect with an Information Specialist

The Reeve Foundation Information Specialists, part of our National Paralysis Resource Center, are trained to help anyone – from newly paralyzed individuals and their family members, to persons who have lived with disabilities for quite some time – as they attempt to navigate their changing world and the services available to them. Now, they are able to provide support via live chat on the Reeve Foundation website.

This new service, powered by Olark, builds on the existing website chat feature with live agents who provide information and assistance from 7 am to 12 am midnight EST, Monday-Friday, and is part of the Foundation’s dedication to providing accessible, quality support for our community.

The Foundation’s Information Specialists pull from a wide array of information and expertise to devise personalized plans and approaches to getting individuals living with paralysis back into their communities and a place of well-being quickly. To date, more than 125,000 people living with paralysis and their families and caregivers have received one-on-one assistance via Information Specialists in 170 languages. The breadth and depth of their knowledge spans from what to expect in rehab, to deciphering insurance issues, to equipment loan programs, to finding local resources and everything in between.

As we strive to instantly connect with our community and continue our work as “first responders” to inquiries and needs, the Foundation aims to provide live chat services via 24/7 access later in 2024.

Learn more about our Information Specialists here. In addition to live chat, Information Specialists can be reached at (800)-539-7309, or schedule a call here.